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Office Mate

Stationery Shop Singapore

Terms & Conditions

The Terms and Conditions contained herein along form an agreement regulating our relationship with regard to the use of “www.officemate.com.sg” by you.

Please read this agreement carefully. You are advised to regularly check for any amendments or updates to the terms and conditions from time to time. officemate.com.sg may add to or change or update these Terms of Use, from time to time entirely at its own discretion. You are responsible for checking these Terms of Use periodically to remain in compliance with these terms.
Your use of the website after any amendment to the Terms of Use shall constitute your acceptance of these terms and you also agree to be bound by any such changes/revisions.
Any clause of terms and conditions if deemed invalid, void or for any reason unenforceable, shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the terms and conditions.

Definitions:

“Agreement” means the Terms and Conditions (T&C) contained herein under the officemate.com.sg brand name. It will also include references to this agreement as and when amended, notated, supplemented, varied or replaced.

“Website” means the “officemate.com.sg” owned and operated by Office Mate private limited, which provides a venue to the users of officemate.com.sg to buy the products listed / displayed at officemate.com.sg.
“Affiliate” being a corporate entity, means any entity, which controls, is controlled by, or is under the common control of the Company and being an individual, means any entity, which is controlled by the Company.
“Customers/User/You” means and includes any Customer / Buyer / You (the person or any legal entity) who accept the offer for sale by officemate.com.sg by placing its order on this website.
“Product’s” connotes the goods, services promoted / displayed on the website and offered for any use / sale.

Online Purchases:

This Website is only a venue where Users may meet and interact with us for their sale and purchase transactions.
The commercial / contractual terms include without limitation price, shipping costs, date, period, mode of delivery, warranties related to products and services including after sales services related to product(s) and services, etc., over which we have complete control and same may be the subject to change.

The agreement between you and officemate.com.sg is subject to the following terms and conditions:-
These terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted.

By using the shopping services of officemate.com.sg, you agree to be bound by the Terms and Conditions.
By indicating User’s acceptance to purchase any product or service offered on the website, user is obligated to complete such transactions. Users shall prohibit from indicating its acceptance to purchase products and services where it does not intend to complete such transactions.

Any order placed for a product that is listed at an incorrect price may be cancelled. This shall be regardless of whether the order has been confirmed and/or payment levied. In the event the payment has been processed, the same shall be credited to your account and duly notified to you by email.
In a credit card transaction, you must use your own credit card. officemate.com.sg will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to ‘prove otherwise’ shall be exclusively on the user.

In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or shipping address) any extra cost towards re-delivery shall be claimed from the User placing the order.

Payment gateway takes 24 to 48 hours to confirm the payment to check for fraudulent transactions. Shipment/Delivery time of order processing starts from the day of receipt of the payment confirmed against the order placed with officemate.com.sg. Usually all orders are processed and shipped within 3-5 working days (excluding Saturday & Sunday), once payment is confirmed.

However, certain categories of products have different lead-times for delivery due to the nature of the product. Do check the delivery timelines for each product while ordering. officemate.com.sg shall not be liable for any delay / non-delivery of purchased goods in the event of flood, fire, wars, acts of God or any cause that is beyond the control of officemate.com.sg.

The product(s) shall be subject to manufacturer’s terms and conditions for warranty, service and maintenance, and company does not accept any responsibility for the same. The company also does not accept any responsibility for the usage of the product(s) by the user.

officemate.com.sg shall have no liability for the defects in product received by the customer and the customer consents to agree to the terms of the return policy of the respective supplier in case of any defective products sold by such supplier to the customer.

The user agrees to use the services provided by officemate.com.sg, its affiliates, consultants and contracted companies, for lawful purposes only. Company may assign any or all of its rights under these terms to its affiliates without consent of the user.

Any attempt by a user to deliberately damage the website or undermine the legitimate operation of the website is in violation of criminal and civil laws and should such an attempt be made, company reserves the right to seek damages/injunction from any such user to the fullest extent permitted by law.
The user agrees to provide authentic and true information. officemate.com.sg reserves the right to confirm and validate the information and other details provided by the user at any point of time. If upon confirmation such user details are found not to be true (wholly or partly), officemate.com.sg has the right in its sole discretion to reject the registration and debar the user from using the services available on the website, and / or other affiliated websites without prior intimation whatsoever.

Partial delivery of product needs to be reported within 10 days of receipt of the product.

In the event of non-delivery of the products to the customers, officemate.com.sg liability shall be limited only to the refund of the exact amount paid by the customer for the purchase of the product(s).

Officemate.com.sg’s liability to any claims will only be up to and limited to the cost of the product units in question.

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your card Account.
In case we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed and shipped out by us.

We have the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by us and accept our decision regarding the cancellation.

This user agreement shall be construed in accordance with the applicable laws of Singapore. The Courts at Singapore shall have exclusive jurisdiction in any proceedings arising out of this agreement. Any dispute or difference either in interpretation or otherwise, of any terms of this user agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by Office Mate Pte Ltd. and his decision shall be final and binding on the parties hereto.

The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Singapore. The High Court of judicature at Singapore is alone shall have the jurisdiction and the Laws of Singapore shall apply.

Officemate.com.sg expressly reserve all intellectual property rights in all text, programs, product(s), processes, technology, content and other materials, which appear on this website. Access to this website does not confer and shall not be considered as conferring upon anyone any license under any of officemate.com.sg or any third party’s intellectual property rights.

All rights, including copyright, in this website are owned by or licensed to officemate.com.sg. Any use of this website or its content, including copying or storing it in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of officemate.com.sg . You may not modify, distribute or re-post anything on this website for any purpose.

The officemate.com.sg names and logos and all the related product(s) and service names, design marks and slogans are the trademarks or service marks of Office Mate Pte Ltd. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this website. Access to this website does not authorize anyone to use any name, logo or mark in any manner.

All the material on the website, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may download or copy the content and other downloadable material displayed on the website for your personal use only.

No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the content, the website or any related software.

All software used on this website is the property of Office Mate Pte Ltd and protected by Singapore and international copyright laws. The content and software on this website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on this website is strictly prohibited.

Unless otherwise noted, all content are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by Office Mate Pte Ltd.

You understand that by using this website or any services provided by the website, you may encounter content that may be deemed by some to be offensive, indecent, or objectionable, which content may or may not be identified as such.

You agree to use the website and any service at your sole risk and that to the fullest extent permitted under applicable law, Office Mate Pte Ltd shall have no liability to you for content that may be deemed offensive, indecent, or objectionable to you.

You agree to defend, indemnify and hold harmless Office Mate Pte Ltd , its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to OfficeMate.com.sg but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under this user agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this user agreement.

The users have read and agreed to the OfficeMate.com.sg terms and conditions and they have also agreed to receive promotional e-mailers.

This user agreement is effective unless and until terminated by either you or OfficeMate.com.sg. You may terminate this user agreement at any time, provided that you discontinue any further use of this website. OfficeMate.com.sg may terminate this user agreement at any time and may do so immediately without any notification, and accordingly deny you the access to the website. Such termination will be without any liability to OfficeMate.com.sg. Upon any termination of the user agreement by either you or OfficeMate.com.sg, you must promptly destroy all material downloaded or otherwise obtained from this website, as well as all the copies of such material, whether made under the user agreement or otherwise.

All the information regarding the product(s) listed is taken from the company’s website & company’s catalogue. Some specifications are subject to change without prior notice.

Payment

• User can pay through various modes of payment:
• Cash
• Bank Transfer
• Credit Card
• Debit Card/ATM
• Any other mode of payment will not be acceptable by OfficeMate.com.sg.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

Refund

The amount would be refunded within 10-21 working days (excluding Saturday and Sunday) from the date of cancellation.

*Please Note: Check your bank statement thoroughly to make sure that you have received your refund amount.

Modification of Terms & Condition

OfficeMate.com.sg reserves the right to modify Terms & Condition as and when required. Users are required to check the terms and conditions at every visit. No notification will be communicated if there are editions in the terms and conditions.

General Provision

All the terms and conditions between you and OfficeMate.com.sg shall be governed by the law of Singapore. By visiting OfficeMate.com.sg, you agree to the laws. Any dispute of any sort that might arise between you and OfficeMate.com.sg or its affiliates is subject to Singapore jurisdiction only.

For further queries you can call us at 65362456 (between 10am to 5pm), you can also write to us , we will get back to you as soon as possible.

Legal Disclaimer:

OfficeMate.com.sg and the information, tools and material contained herein (“Website”) are not directed to, or intended for distribution to or use by, any person or entity who is a citizen or resident of or located in any jurisdiction where such distribution, publication, availability or use would be contrary to law or regulation. OfficeMate.com.sg maintains the right to delete or modify information on this website without prior notice.
This website is provided to you on an “as is” and “where-is” basis, without any warranty. OfficeMate.com.sg , for itself and any third party providing materials, services, or content to this website, makes no representations or warranties, either express, implied, statutory or otherwise of merchantability, fitness for a particular purpose, or non-infringement of third party rights, with respect to the website, the information or any products or services to which the information refers. OfficeMate.com.sg will not be liable to you or any third party for any damages of any kind, including but not limited to, direct, indirect, incidental, consequential or punitive damages, arising from or connected with the website, including but not limited to, your use of this website or your inability to use the website.

Easy Return & Refund Policy

We have a Liberal Return Policy
You can send back the item you have purchased to us in its original condition and tags with the same package within 7 days after receiving the products, in case you do not like it for any reasons.
In case of genuine fault from our side, we will refund the product cost excluding the shipping cost or we may replace the product without additional charges.
For queries regarding product alteration or for sending the item(s) back to us for alterations, please send an email to us.

How to send the returns?
If you have any questions or clarification you can contact our customer support, we shall assist you on how to have the product sent back to us.

Customer Support:

Phone: +65-65362456

Terms and Conditions:

We do not accept any returns after 48 hours of receiving the shipment.All products should be returned in original condition with tags intact as attached in the product. Presence of original tags is a must to accept returns.
Any complaint with regards to damage or any other should be reported to us within 24 hrs of the receipt of the products. We may ask for a digital picture of the same in order to review the same.

Refund on Returns:

We will not refund the custom duties, taxes, if applicable, or paid by you at time of receiving the goods.
No refund request will be entertained once product has been dispatched or getting delayed at courier service.
No refund request will be entertained for delay due to unforeseen conditions (bad weather, strikes, bandh, etc.)
At any point of time, in any case the refunds will not exceed the actual value of the goods.
For orders placed using Bank Transfer payment method refunds would be issued only as Gift Vouchers and in such cases there would not be any admin cost as mentioned above.
Shipping cost would charged for refund, since we do not offer free shipping all over India.

Delivery

What is the estimated delivery time?
We generally procure and ship the items within 5-7 working days (in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Singapore Postal Service which may take 1-2 weeks depending on the location.) From the Order booking date in some cases it might go up-to 10 working days. Business days exclude public holidays and Sundays. Estimated delivery time is dependent on the product’s availability, and could vary from each brand offering the product.

If you have shopped multiple products in a single transaction, we will send it to you in one single shipment. (In case of a single shipment, the delivery date would be on the date when all the products are ready to ship in some cases delivery can be in partial mode).

At the time of delivery, if you are not available to receive the parcel, the courier company would leave a note for you to call them and arrange for re-delivery or you can pick it up from their location.
We are not responsible for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery.
Please note that if there are any customs or duties applicable for the ordered items, it would be billed separately to the customer by the courier company at the time of delivery. The duties and taxes are not a part of the customer’s payment made to us.

Why does the estimated delivery time vary from brand to brand?
Delivery times are influenced by product availability, geographic location of the brands/manufacturers etc.